Flexpoint Energy — Privacy Policy

Our website address is: flexpointenergy.com .

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Flexpoint Energy (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy explains how we collect, use, store, protect, and share information when you interact with our website, services, platforms, training programs, and digital tools.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information

Information that identifies you directly, such as:

Full name
Email address
Phone number
Company or organization
Job title
Address or location
Identification details (where required for training or compliance)

1.2 Technical & Usage Data

Automatically collected when you visit our website, including:

IP address
Browser type and version
Device information
Pages visited and time spent
Cookies and tracking technologies
Traffic logs and analytics

1.3 Service-Related Information

Depending on the Flexpoint service you use, we may collect:

Solar/e-mobility usage data
Charging or battery swap records
Carbon project documentation
Carbon emissions and MRV data
Training registration and attendance records
Feedback and customer support interactions

1.4 Payment Information

If you make a purchase or payment:

Payment confirmations
Billing details
(Note: We do not store full credit/debit card details. All payments are processed securely through third-party gateways.)

2. How We Use Your Information

Your information is used to deliver, improve, and secure our services.

2.1 Service Delivery

Provide solar and e-mobility services
Manage training registrations and certifications
Enroll and track carbon projects
Deliver digital tools, dashboards, or analytics
Respond to support requests

2.2 Business Operations

Improve our website, services, and user experience
Manage internal records
Conduct research and product development
Enhance accuracy of carbon credit calculations and reporting

2.3 Communication

Send service updates, alerts, or notifications
Share training or event information
Respond to enquiries
Send newsletters or marketing content (with your consent)

2.4 Legal & Compliance

Meet regulatory, reporting, and auditing obligations
Prevent fraud or misuse
Protect the rights, property, and safety of Flexpoint, customers, and partners

3. Legal Basis for Processing

We process your data using the following grounds:

Consent
Performance of a Contract (e.g., training enrollment, service subscription)
Legitimate Interest (service improvement, security monitoring)
Legal Obligation (regulatory compliance)

This policy aligns with the Nigerian Data Protection Regulation (NDPR), GDPR, and international data privacy standards.

4. How We Share Your Information

We do not sell your personal data.

We may share information with:

4.1 Service Providers & Partners

Payment processors
Cloud hosting providers
Carbon methodology verifiers & auditors
Training partners, instructors, or certifying institutions
Technical support and analytics tools

4.2 Legal Entities

We may disclose information if required by:

Law enforcement
Government agencies
Regulatory bodies
Court orders

4.3 Business Transfers

If Flexpoint Energy undergoes a merger, acquisition, or restructuring, your data may be transferred under strict confidentiality protections.

5. Cookies & Tracking Technologies

Our website uses cookies to:

Improve your browsing experience
Understand website activity
Personalize content
Enable analytics

You may disable cookies in your browser settings, but some website features may not function properly.

6. Data Security

We implement strong administrative, technical, and physical safeguards to protect your data, including:

Encrypted communication (SSL/HTTPS)
Secure data storage
Access controls and authentication
Regular system monitoring
Staff confidentiality commitments

While we strive for maximum security, no digital system is completely risk-free.

7. Data Retention

We retain your information only as long as necessary for:

Service delivery
Legal obligations
Accounting and audit requirements
Business continuity

You may request deletion at any time (see Section 9).

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data
Request correction or updates
Request deletion (“right to be forgotten”)
Withdraw consent
Restrict processing
Object to processing
Request a copy of your data (data portability)

To exercise your rights, contact us at:
📧 [Insert official Flexpoint email]

9. International Data Transfers

Because we work with global partners and cloud providers, your data may be processed outside Nigeria.
We ensure that any transfer meets adequate data protection standards through the use of:

Standard Contractual Clauses
NDPR/GDPR-compliant safeguards
Verified protection protocols

10. Third-Party Links

Our website may contain links to external sites.
Flexpoint Energy is not responsible for the privacy practices of third-party websites, tools, or platforms.

11. Children’s Privacy

Flexpoint Energy does not knowingly collect personal information from children under the age of 16.
If you believe a child has submitted data, please contact us immediately.

12. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in:

Legal requirements
Industry standards
Our business operations

We will post updates on this page with the revision date.

13. Contact Us

For questions, concerns, or privacy-related requests, please reach us at:

Flexpoint Energy
📧 Email: flexpointenergysolutions@gmail.com
🌐 Website: www.flexpointenergy.com
📍 Address: [Insert physical office address]